Scope of Application
These Terms and Conditions shall govern any accommodation agreements or any other related contracts entered into between the accommodation and the guest(including daytime guests using rooms for teleworking, etc.; the same shall apply hereinafter), and any matters not stipulated in the Terms and Conditions shall be governed by law and generally established customs.
Any usage guidelines and precautions(hereinafter collectively referred to as “Rules”)presented by the accommodation in connection with these Terms and Conditions shall, in addition to the Accommodations Rules and Regulations established by the accommodation and kept in guestrooms, constitute a part of these Terms and Conditions.
Notwithstanding the preceding paragraph, any special agreements provided by the accommodation within the scope permitted by law and customs shall take precedence.
Application for an Accommodation Agreement
Those applying for an accommodation agreement at the Zen Brasov shall provide the hotel with the following information.
Guest name and telephone number
The date of stay and estimated time of arrival
Accommodation fees
Other information the hotel deems necessary
In the event that a guest requests to extend their stay beyond the date listed in(2)of the preceding paragraph, an application for a new accommodation agreement is deemed to have been made at the time the request was made.
Establishment of the Accommodation Agreement
The accommodation agreement shall be established when the Zen Brasov accepts the application set forth in the preceding paragraph. However, this does not apply when the accommodation proves it has not accepted the application.
When an accommodation agreement has been established as per the provisions of the preceding paragraph, the guest must pay a deposit set by the hotel by the deadline designated by the hotel.
The deposit shall first be allocated to room charges ultimately payable by the guest, then allocated to fines followed by compensation for damages in the event that the provisions of any remaining deposit shall be returned at the time of payment in accordance with Article 13.
The accommodation agreement shall cease to be effective when the guest fails to pay the deposit set forth in Paragraph 2 by the deadline designated by the accommodation. However, this is limited to cases in which the accommodation notifies guests of a deposit deadline.
Special Agreements Not Requiring a Deposit
Notwithstanding the provisions of Paragraph 2 of the preceding article, the accommodation may accept special agreements that do not require payment of a deposit.
The preceding paragraph on special agreements shall apply when the hotel does not request payment of the deposit set forth in Paragraph 2 of the preceding article or does not specify a deposit payment deadline when accepting applications for an accommodation agreement.
Refusal of Accommodation Agreements
Zen Brasov may refuse to enter into an accommodation agreement in the following cases:
When the accommodation application violates the stipulations of these Terms and Conditions
When guestrooms are fully booked
When a potential guest is deemed likely to break the law, disrupt public order, or act contrary to public morals during their stay.
When a potential guest is deemed to fall under any of the following categories(a)to(c):
- An organized crime group under the Act on Prevention of Unjust Acts by Organized Crime Group Members(Act No. 77 of 1991)as stipulated in Article 2(2)(hereinafter “organized crime group”), a member of an organized crime group as stipulated in Article 2(6)(hereinafter “organized crime group member”), an associate member or affiliate of an organized crime group or any other antisocial force
- When the applicant is involved in corporations or other organizations whose operations are controlled by an organized crime group.
- When any of the directors of the applicant’s corporation is classified as a member of an organized crime group
When the potential guest’s behavior poses a significant nuisance to other guests.
When the potential guest clearly has a contagious disease.
When the potential guest uses violence, threats, blackmail, or intimidation to make unjust or unreasonable demands against the hotel or its employees, or is deemed to have engaged in any similar acts in the past.
When the hotel is unable to accommodate guests due to natural disaster, facility malfunction, or other inevitable circumstances.
When the potential guest is intoxicated, exhibits or has exhibited extremely abnormal behavior that may pose a nuisance to other guests, or in cases that fall under the provisions of prefectural ordinances.
When the potential guest is extremely unsanitary or is wearing extremely dirty clothes that may cause a nuisance to other guests.
When the potential guest conceals the fact that they have reserved a guestroom within the Zen Brasov for the purpose of making a profit, either for themselves or for a third party, by selling goods, etc.
When the potential guest does not comply with these Terms and Conditions or with cancellation and payment policies when making a reservation.
The Guest’s Right to Terminate the Accommodation Agreement
Guests may request that the hotel terminate the accommodation agreement.
If the accommodation agreement is terminated in full or in part for reasons attributable to the guest, the hotel shall charge a penalty in accordance with the provisions only in cases where the hotel specifies a deposit payment deadline and requests payment as stipulated (2)and excludes cases in which the guest cancels the accommodation agreement prior to such payment). However, in the event that the accomodation accepts a special agreement as stipulated , guests are only required to pay a penalty for terminating the accommodation agreement when they have been notified of this obligation.
If the guest does not arrive by 10 pm or two hours after a scheduled arrival time arranged in advance on the day of their stay without contacting the Zen Brasov the accommodation agreement may be deemed to have been terminated by the guest.
Zen Brasov Right to Terminate the Accommodation Agreement
Zen Brasov may terminate the accommodation agreement in the following cases
When the guest is deemed likely to break the law, disrupt public order, or act contrary to public morals, or has engaged in such acts, during their stay.
When the guest is deemed to fall under any of the following categories(a) to(c):
- An organized crime group or a member, associate member, or affiliate of an organized crime group or any other antisocial force
- When the applicant is involved in corporations or other organizations whose operations are controlled by an organized crime group.
- When any of the directors of the applicant’s corporation is classified as a member of an organized crime group
When the guest’s behavior poses a significant nuisance to other guests.
When the guest clearly has a contagious disease.
When the guest uses violence, threats, blackmail, or intimidation to make unjust or unreasonable demands against the accomodation or its employees, or is deemed to have engaged in any similar acts in the past.
When the guest cannot be accommodated due to force majeure.
When the guest is intoxicated, exhibits or has exhibited extremely abnormal behavior that may pose a nuisance to other guests, or in cases that fall under the provisions of prefectural ordinances.
When the guest smokes in accomodation, messes with firefighting equipment, or otherwise violates the Hotel Rules and Regulations(limited to fire-related regulations).
When the guest conceals the fact that they have reserved a guestroom within the hotel for the purpose of making a profit, either for themselves or for a third party, by selling goods, etc.
When the guest violates the accomodation Rules and Regulations stipulated , commits any of the prohibited acts set forth , or otherwise fails to comply with these Terms and Conditions or with rules on cancellation and payment when making a reservation.
When Zen Brasov cancels the accommodation agreement in accordance with the provisions of the preceding paragraph, the guest will not be charged for services not yet provided.
Guest Registration
Guests must register the following information at the front desk on the day of their stay.
Guest name, age, gender, address, contact telephone number, and occupation
Departure date and planned departure time
Other information deemed necessary by the accommodation
International guests who do not have an address in Europe are required to present a scan or copy of their passport and register their nationality, passport number, port of entry, and immigration date in addition to the information listed above.
Guestroom Hours
Guestrooms may be used from 3 pm to 11 am the following day. However, for extended stays, guests may use the guestroom for the entire day excluding arrival and departure dates.
Notwithstanding the provisions of the preceding paragraph, the accommodation may allow guests to use guestrooms outside the hours specified above. In doing so, the following extension fees will be charged:
Until 2:00 pm: 20 Euro per hour per guestroom
After 2:00 pm: Full room rate
Compliance with the Zen Brasov Rules and Regulation
Guests shall comply with these Terms and Conditions as well as Rules while staying at the accommodation.
Prohibited Acts
Guests shall not engage in the following acts, either on their own or through the use of a third party.
Registering or providing false information when staying at the hotel
Using fraudulent payment methods such as stolen credit cards when staying at the hotel
Using the accommodation for business purposes without permission from the hotel
Mass booking followed by mass cancellation or any similar acts
Repeatedly making and canceling bookings without a justifiable reason, or any similar acts
Impersonating the accommodation or the accommodation group, or any act that could be mistaken for such
Unauthorized access of systems or computers or any similar acts
Sending or uploading harmful computer programs or any similar acts
Removal, defacing, or destroying equipment within the accommodation facilities, or any similar acts
Obstruction of business or damaging the reputation or brand of the accommodation or accommodation group by making demands that exceed socially acceptable norms, or slandering, defaming, threatening, or harassing the accommodation or its staff or posting inflammatory remarks on social networking sites, or any similar acts
Violence, threats, extortion, or other coercive and unreasonable demands against the hotel or its staff
Any acts that cause or risk causing inconvenience, damage, or disadvantage to other guests, third parties, the hotel, or the hotel group
Any acts that infringe or risk infringing on the copyrights, trademarks, or other intellectual property rights, privacy rights, personal rights, or any other rights of other guests, third parties, the hotel, or the hotel group
Acts that violate or risk violating public order or law, or any criminal acts
Displaying the power of an organized crime group or acts of aiding and abetting an organized crime group
Violation of any other provisions of these Terms and Conditions
Violation of any other rules in the Hotel Rules and Regulations
Any other acts deemed inappropriate by the hotel
The hotel shall be entitled to claim compensation from the guest for any damages incurred as a result of the acts in the preceding paragraph.
Payment of Fees
A breakdown of accommodation fees to be paid by guests is listed in Appendix 1.
The accommodation fees in the preceding paragraph must be paid at the front desk on the day of the guest’s arrival or upon the accommodation request .However, be aware currency payment will not be accepted if the hotel has notified the guest in advance that currency is not accepted.
The accommodation fee will still be charged if the guest voluntarily chooses not to stay in an available room provided by the hotel.
Accommodation Liability
Zen Apartments Brasov have no liability, just to offer accommodations to guest in a kind a clean mater.
When Rooms Cannot Be Provided According to the Agreement
If the hotel is unable to provide a guestroom according to the agreement, the hotel shall, with the understanding of the guest, strive to find accommodations at another hotel with as similar conditions as possible.
Storing Guest Luggage and Belongings
The hotel shall store guest luggage arriving before its owners only when an arrangement has been made in advance, and shall hand it to the guest during check-in.
Housekeeping
When a guest stays in the same room for two or more consecutive nights, housekeeping will be performed after they empty the accommodation.
Even if we receive a request stating that housekeeping is not required, housekeeping will be performed every 5 night to maintain sanitary conditions. However, the accommodation retains the right to clean guestrooms at any time if it is deemed necessary. Guestrooms may also be entered on days other than cleaning days for maintenance, legal inspections, and emergencies.
The guest shall not be able to refuse the housekeeping set forth in the preceding paragraph.
Parking Liability
The accommodation consents to let guests park their vehicles in the parking space when a guest uses the accommodation parking lot.
Guest Liability
The guest shall compensate the Zen Apartments Brasov for any damages or theft to the accommodation and accommodation items (towels, kitchen utensils, Tv and all others..) caused by willful misconduct or negligence on the part of the guest including but not limited to facility repair costs and lost sales opportunities.
Reporting to the Authorities
Should a guest’s violation of these Terms and Conditions or other Rules warrant protection of the rights, property, or services of the or another guest, the accommodation will notify the police and other relevant authorities or otherwise take appropriate measures.
Should the accommodation deem that a guest’s health or life be in serious danger, the accommodation may call an ambulance, regardless of the guest’s will.
Changes to the Agreement
These Terms and Conditions are subject to change without notice. Check the official website for the latest information.
Use of the accommodation by the guest after changes to these Terms and Conditions constitutes consent to the amended agreement.
Notwithstanding the preceding paragraph, the provisions prior to the change shall apply to accommodation agreements concluded prior to the change of these Terms and Conditions.
Severability
Even when a portion of these Terms and Conditions or other Rules is deemed legally invalid, the remaining provisions shall remain valid.
Even when a portion of these Terms and Conditions or other Rules is deemed invalid or revoked in relation to a particular guest, the Terms and Conditions and other Rules shall remain valid for all other guests.
Good Faith Negotiation
The accommodation and guest shall negotiate in good faith to resolve any problems arising in connection with use of the hotel that cannot be resolved under these Terms and Conditions.
Governing Law and Court of Jurisdiction
The accommodation agreement between Zen Brasov and the guest shall be governed by the laws of Romania.
Appendix 1. Breakdown of Accommodation Fees
Breakdown
Total Amount Payable Room Rate (1)Basic accommodation fee(room rate(and room rate + other services))
Additional Fees (2)Additional services
Appendix 2. Penalties
Date that notice of cancellation was received No show Same day Up to 3 day`s before
Penalty Rates 100% 100% 100%
Notes
Percentages are the ratio of the penalty charge to the basic accommodation fee.
If the length of stay is shortened from the original agreement, the hotel shall charge a penalty of one day(the first day)or more.
Smoking in accommodation 300 Euro + days the accommodation was off the market.
More then 4 people in accommodation 100 Euros per pers per night.
Hotel Rules and Regulation
We ask that guests abide by these accommodation Rules and Regulations to ensure that the Zen Brasov remains a public space and to ensure the safety and comfort of our guests (including daytime guests using rooms for teleworking, etc.; the same shall apply hereinafter). Guests who fail to abide by these rules may be refused further lodging or use of the hotel’s facilities. Such guests may also be asked to pay for any damage caused to fixtures or equipment within the accommodation .
Prohibited Actions
Do not use guestrooms for purposes other than lodging without permission from Zen Brasov.
Do not use open flames for heating or cooking in the guestrooms, corridors, or other common areas.
Do not smoke (including smoking with e-cigarettes, heat-not-burn-tobacco, etc.).
Do not invite outside visitors into your accommodation .
Do not move equipment or fixtures within the accommodation from their designated locations.
Do not change or modify the current state of equipment within the accommodation .
Do not bring the following items into the accommodation :
- Dogs (excluding assistance dogs for the disabled), cats, birds, and other animals, or pets in general
- Items that emit a foul or strong odor
- Excessively heavy objects or an excessive amount of objects
- Guns, swords, or other weapons
- Explosives, volatile oils, or other items that are flammable or easily ignited
- Other items deemed a threat to the safety of other guests
Do not shout, sing, act in a way that causes powerful shaking or a commotion, or otherwise pose a nuisance or cause discomfort to other neighbors.
Do not engage in any gambling, immoral acts, or acts that disrupt public safety within the hotel or guestrooms.
Do not distribute advertisements or promotional materials, sell goods, or conduct business without permission.
Do not distribute leaflets, petition for signatures, engage in political or religious activities, hold meetings, display group or organizational power, or aid or abet such activities without permission.
Do not bring or park propaganda trucks, modified cars, or any other style of vehicle that the hotel deems may cause discomfort or inconvenience to other guests.
Do not leave personal belongings in the corridor or building lobby.
Photography or filming that may pose a nuisance to accommodation is strictly prohibited.
Do not photograph or film the inside of the accommodation for business purposes without permission from the hotel.
Assault, injury, threats, extortion, fraud, obstruction of business, unreasonable demands through intimidation, and any similar acts are prohibited.
Do not engage in any other acts deemed inappropriate by the accommodation .
Precautions
As a general rule, items left with the accommodation will be disposed of within three (3) months of the date of deposit unless otherwise specified.
Housekeeping will be performed only for guests who request it. Even if we receive a request stating that housekeeping is not required, housekeeping will be performed every fifth night to maintain sanitary conditions. However, the hotel retains the right to clean guestrooms at any time if it is deemed necessary. Guestrooms may also be entered on days other than cleaning days for maintenance, legal inspections, and emergencies.
Should a guest’s behavior warrant protection of the rights, property, or services of the accommodation, the Zen Brasov will notify the police and other relevant authorities or otherwise take appropriate measures.
Should the accommodation deem that a guest’s health or life be in serious danger, the hotel may call an ambulance, regardless of the guest’s will.
If you lose your room key and cannot find it by the checkout time, 100 Euro will be charged to issue a new one.
Refusal of Service
Service will be refused to the following organizations and individuals:
- Organized crime groups and their members, affiliates, or any other persons involved in organized crime
- Individuals involved in corporations or other organizations whose operations are controlled by an organized crime group.
- Antisocial forces and their members and affiliates
Individuals who, due to diminished capacity or drug use, are unable to ensure their own safety and pose a risk or cause fear or discomfort to other guests.
Individuals who fail to immediately cease any of the aforementioned prohibited acts after receiving a warning from the accommodation.
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